Job Description

Location: Paisley, UK or Madrid, Spain

Fluency in French or German is a requirement for this position.

As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day; enabling our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer!

How will you make an impact?

We have an excellent opportunity for you to join as a Technical Service Engineer at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues. You will be at the forefront of providing support and ensuring that our customers have the best experience possible. You will be empowered to realize your full potential as part of a fast-growing, global organization that values your passion and outstanding contributions.

What will you do?

• First-line contact with customers to remedy instrument hardware, software, output data, and computer-related problems over the phone and emails focusing on Genetic System platforms such as qPCR systems.

• Triage function between Service and Application Support by qualifying requests and addressing customer’s needs in resolving their inquiries.

• Contribute to achieving specific Global Service & Support (GSS) related targets.

• Work closely with Support and Field Service Engineers to prioritize activities.

• Deliver professional Support and Service activities to provide optimum support to our customers.

• Provide telephone support and work diligently to ensure customer success in the use of their Instrumentation.

• Ensure response times are met when contacting customers in line with contractual agreement.

How will you get here?

• A master’s degree in life science, engineering, or related field.

• Proficiency in both verbal and written communication in English, as well as a good command of French or German.

• Problem solving skills and experience.

• Practical experience in PCR and Real Time PCR.

• Knowledge in basic techniques related to Molecular Biology products with related instruments and applications background.

Skills and Abilities:

In addition to the qualifications mentioned above, the following skills and abilities are required:

• Effective communication skills, both written and oral, with internal and external customers and colleagues.

• Ability to prioritize tasks and manage time effectively.

• Strong problem-solving abilities.

Culture:

In line with the 4I values of Integrity, Intensity, Innovation, and Involvement, that form the foundation of the Thermo

Fisher culture and ways of working, this role will bring intensity, innovation, and a high degree of involvement to designing, proposing, and delivering on Digital Science platform solutions.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.